The opening hours vary according to the season.

Click here for the 2025 calendar of Ponte tra i due Parchi: https://lc.cx/Pj97SE

The time slot must be understood as access from hours > to hours.
For example, if you have chosen the time slot from 10:00am to 10:59am  you will be able to access the turnstiles within this time slot.
The same will apply to the other time slots. 

1. ATTENTION: IF YOU DO NOT RECEIVE ANY EMAIL CONTAINING TICKETS AND RECEIVED WITHIN 1 HOUR OF PURCHASE: CHECK IN THE UNWANTED MAIL and / or PROMOTIONS SECTION in your email browser. After the successful purchase, the system generally generates and immediately sends an email containing the PDF attachments with: receipt and the purchased ticket (s) to the email address indicated during registration.
   On some mail browsers, it may happen that the email ends up in SPAM. If you do not find the email with the ticket even there, do not panic contact us; we will check and send it to you again.
   
   During registration, you may have entered an invalid or incorrectly written email. in this case, if the purchase was successful, you will need to prove your identity to avoid possible homonyms, before being able to send you the ticket (s).

DOWNLOAD THE TICKET AUTONOMOUSLY

Go to your PERSONAL ACCOUNT on the Webshop > ORDER HISTORY:

Select the order, click on: View > and go to Order Details. Then, click on Download Tickets (we suggest the compact PDF).

 
2. Something went wrong with the payment, probable causes:

• receipt of security codes from your bank gateway to confirm and terminate the transaction (e.g. two-step verification via sms). To confirm the purchase, your bank will send you one or more codes (via SMS or via the App of your gateway). Be careful, this is the passage where many stumble!
  
• it took you more than 10 minutes to complete the operation; in this case repeat it.
• problem with the Internet during the booking phase
• card not enabled for online purchases
• insufficient credit > attention, read: at each attempt the system "freezes" the credit for a while waiting to finalize the operation. For example, if you book 4 tickets (€ 100), the system freezes them (blocks) on our availability of the quota (10-15 min) and the same happens with the necessary credit on your card account, this waiting to finalize the payment with the paper. This is to guarantee the operation and to assign you the purchase priority. If the operation is not successful (for the cases listed above) and you retry the payment immediately, until the banking system releases your credit availability (sometimes up to 1-2 hours) you must have the same amount on the card to carry out a second operation (i.e. at least € 200). This is how bank check systems work.
• try using another credit card
  
  

The purchase process may have failed, due to non-payment, insufficient credit, Internet connection problems. 
Check the message indicated in: PAYMENTS > Status: if the message color is: 

> GREEN MESSAGE - with message "Completed" indicates that everything is in order and the operation was successful; you will then immediately receive the tickets by email.

> ORANGE MESSAGE - indicates an alert or an anomaly in the purchasing process; wait a while and / or repeat the operation, for example if you find indicated: PAYMENT IN PROCESSING. In most cases this message indicates that the operation was NOT successful. Our suggestion is to undo everything and try the operation all over again. In this case, don't worry, no withdrawals to your card have been made! Withdrawal takes place only when the transaction is successful (green message> completed).

> RED MESSAGE - there were problems with the payment. In this case, contact your bank, or you had problems during the payment phase and it was refused and you have to repeat it. Our advice is to repeat the purchase process from scratch, paying attention to the validation codes that you will receive on your smartphone.

Yes, you can contact the tourist office at the following number: +39 345 3080743, every day of the week from 10:00 am to 18:00 pm. 

Entry is not permitted to minors who are under the age of 7 and less than 120 cm tall. This rule depended on the length of the anchor lounge on the safety lifeline.

This access limitation is also intended for newborns or all children below the pre-established minimum height, who CANNOT access the Tibetan bridge, EVEN if carried by their parents in a backpack or baby carrier. The regulation prohibits it for safety reasons

People with a waist size greater than 120 cm and / or a thigh greater than 66 cm, cannot access the Tibetan bridge! This is the maximum size limit allowed by the safety harness. Check these parameters carefully before buying the ticket!

There are conditions, such as meteorological conditions, which for safety reasons may induce our organization to temporarily close the structure. For example: strong winds, a thunderstorm, snow, or any other cause of general safety, not listed here.

• In the event of a temporary stop of the attractor, the entrances will be reorganized by the security staff, allowing customers present on site to access in the time slots following the period affected by the temporary closure. Or, if the Tibetan Bridge cannot be crossed in one day, it will be possible to extend the validity of the ticket up to a maximum of 30 days.
  
• For all other cases, including any decision made spontaneously by the customer (e.g. autonomously deciding not to show up for uncertain weather and / or rain), no refund request will be accepted, nor will it be possible to postpone the entry date, as previously purchased. For all cases of voluntary renunciation by the customer and consequent failure to use the service, the entrance will be considered definitively lost.     
• In no case will the ticket be refunded.
  

Attention: In order to ensure general safety, this decision can be taken even at the last moment and without any prior notice!

Pets of any breed and size are NOT allowed to enter! If you have a pet with you, it CANNOT remain unattended on site.

The ticket is NOT refundable and is valid ONLY for the date and time slot chosen at the time of purchase.

The reservation made for a specific date or time slot cannot be changed by default.

No, it is necessary to show up only in the time slot chosen during the purchase phase. The electronic turnstiles manage accesses in a computerized way.

Access to the Tibetan bridge with open shoes is prohibited, as listed below:

FORBIDDEN FOOTWEAR

• beach slippers, flip flops, espadrilles
• clogs and clogs of any kind
  
• shoes with leather soles, heels (even low) or wedges.
• any shoe without laces and / or without heel support.

SUITABLE FOOTWEAR

Footwear must be of the closed type, with laces or with buckle / heel support and must have a non-slip rubber sole. They must guarantee maximum stability and adherence to the step. Ideal and highly recommended are those for gymnastics and / or trekking. Also keep in mind that the return path is dirt-cobbled, it requires comfortable and adequate shoes.

Attention: if you show up with inadequate footwear, you will NOT be able to access the attractor!

It should be noted that clothing varies according to the season of travel.

Summer: sneakers or trekking shoes, backpack, hat, sunglasses (with safety strap), sunscreen and water.

Spring/Autumn: on windy or cold days, add a windproof jacket and clothing suitable for the temperature to your equipment.

Winter: Depending on the temperature, consider bringing a down jacket, hat and gloves.

No, it is mandatory to use the safety aids provided by our organization once you enter the turnstiles. The rental cost is included in the ticket price.

• No. Minors must necessarily be accompanied by one of their parents.
• A single parent CANNOT accompany multiple minor children at the same time.
  
  

Print and bring with you the ticket-voucher that you received by email after the purchase and insert the QR-code in front of the scanner reader of the turnstile. Or, open the PDF of the voucher with your smartphone, click manually on the QR-code and it will enlarge. You can then read it at the turnstile scanner.

The Tibetan bridge is not recommended for people with overt heart problems, dizziness and pregnant women (due to the obligation to use the safety harness).

Trained staff is present at the Tibetan bridge to provide the necessary assistance in case of need.

To cross the Tibetan bridge the average time is 45/60 minutes. The return journey takes about 30 minutes along a gravel-pebble road (about 900m) with up-and-down sections that take you back to the starting ridge. At the end of the bridge, you pass through the exit turnstile and the technical staff retrieves the safety aids.

EU Regulation 2020/746 - Remotely Piloted Aircraft Systems (RPAS)

On 31 December 2020, the new Implementing Regulation (EU) 2020/746 officially entered into force, containing amendments to the previous Implementing Regulation (EU) 2019/947 relating to Remotely Piloted Aircraft Systems (RPAS), more commonly known as Drones. .
In fact, the National Civil Aviation Authority (ENAC), announced through an official press release that starting from 31 December 2020 the national regulations regarding operations with the Unmanned Aircraft Systems (UAS) have lapsed, transferring a large part of the legislation under the responsibility of the European Union Aviation Safety Agency (EASA).
The Regulation entered into force six months later than the previous date communicated (1 July 2020), due to the measures adopted to contain the pandemic brought about by Covid-19.

If you are requesting authorization to fly over with RPAS (drones) you will have to fully comply with the aforementioned regulation.
If this EU regulation, by means of the category and sub-category in your possession, provides for an authorization to fly over the municipal airspace; you will be required to act accordingly.

If you fly an RPAS, the legislation defines that you must know this law in detail, without any ignorance.

Warning: under no circumstances is it allowed to fly over in areas with crowds of people.

Mandatory insurance
The rule that provides for mandatory insurance is valid for the national territory and was established by the Third ENAC Regulation in force since 15 December 2019.
In particular, art. 32 of the aforementioned regulation provides that "It is not permitted to conduct operations with an RPAS if an insurance relating to liability to third parties, adequate for the purpose, has not been stipulated and is valid".

RIGHTS OF EXPLOITATION OF THE IMAGE CASTELSARACENO

Exploitation of images, videos, places, trademarks of Castelsaraceno (PZ) for business purposes.
Any place and / or attraction included in the Municipality of Castelsaraceno in the Province of Potenza is under the jurisdiction of the aforementioned Municipality which holds the full and univocal right of exploitation for commercial purposes of images and / or videos produced by third parties on that municipal territory. The production of photos and videos for personal purposes or on behalf of third parties, not expressly carried out with a drone, but also with other means such as a camera and / or Smartphone is allowed, provided that the material produced is NOT used for any commercial-business purpose. ; that is, to directly or indirectly generate income for you, or on behalf of third parties.

The use of images and / or videos produced on the Municipality of Castelsaraceno (PZ) for any commercial and / or promotional purpose of the person, or on behalf of third parties, is prohibited without the express written consent of the aforementioned Municipality.

Any omission to the laws in force on the matter will be prosecuted in civil and / or criminal law.

Yes, the family ticket can be purchased online or at the ticket office and includes: 2 adults and 1 junior aged between 7 and 17 years. Online at a cost of €60.00 and at the checkout at a cost of €75.00. For both purchase options, another junior between the ages of 7 and 17 can be added at the price of €15.00.

As an additional option to the single ticket it is possible to add a reduced fare ticket for children and teenagers between 7 and 17 years old.

Each group of at least 5 people can benefit from a discount on the total cost of tickets. The group ticket can be purchased online at a cost of €100.00 and at the ticket office at a cost of €120.00 and includes 5 entrances to the Bridge between the two Parks and the Pastoralism Museum. The option can only be selected if the minimum number indicated is reached.

For bookings and group trips of 15 people and up, there are logistics facilities and reserved discounts. For information, fill out the form in the contact section or send an email to the following address: visitcastelsaraceno@gmail.com .

The open date ticket can be purchased in the Gift Ticket section.

This ticket is valid for 180 days from the date of purchase.

Whoever receives the gift will have to complete the booking procedure via the link sent via email, choosing the date and time slot of the day on which you intend to have the experience.

Once the digital booking of the bridge has been made (therefore a date and time slot has been selected online), the system will NOT send any further confirmation notification to the user and the operation cannot be canceled or repeated. That is, once the date is selected, it will no longer be possible to change it.

To access the bridge, simply use the QRcode received with the gift email.

There are reductions on the total cost of the ticket for disabled people + companion and for the press.